1. Name of Rules

These Rules are the Private Health Insurance (Complying Product) Rules 2007.

2. Commencement

These Rules commence:

(a) if the Rules are registered before the Act commences―at the same time as the Act commences; or

(b) if the Rules are registered on or after the day on which the Act commences―on the date on which the Rules are registered,

whichever occurs first.

3. Definitions

Note: Terms used in these Rules have the same meaning as in the Act―see section 13 of the Legislative Instruments Act 2003. These terms include:

adult
applicable benefits arrangement
complying health insurance policy

complying health insurance product
cover
general treatment
hospital-substitute treatment
hospital treatment

medicare benefit
policy holder
private health insurer
standard information statement
waiting period

In these Rules:

Act means the Private Health Insurance Act 2007.

insurer means a private health insurer.

policy means a complying health insurance policy.

Part 2 General

4. Insured groups

(1) For the purposes of paragraph 63-5 (2A) (b) of the Act, the following insured groups, being groups by reference to the number, and the kind, of people in the group, are specified:

(a) only one person;

(b) 2 adults (and no-one else);

(d) 2 or more people, only one of whom is an adult;

(e) 3 or more people, only 2 of whom are adults;

(f) 3 or more people, at least 3 of whom are adults.

5. Maximum percentage of discount

(1) For subparagraph 66-5 (1) (c) (ii) of the Act, the maximum percentage discount allowed is 12% per annum.

(2) The discount for a policy is the difference between the full premium and the net premium.

(3) The full premium for a policy is the premium that would be received by the private health insurer for a policy in the same product subgroup without any reduction due to the circumstances set out in paragraphs 66-5 (3) (a) to (e) of the Act.

(4) The net premium is the full premium less a discount in the cost because of any of the following:

(a) incentive payment;

(b) promotional payment;

(d) any other inducement whatsoever,

made available by the private health insurer to a policy holder, in relation to the policy, and less a discount that is the cost of any:

(e) brokerage fee;

(f) commission;

(g) inducement; and

(h) any other sum,

made available by the insurer to another person in respect of the payment of the premium for the policy, and the cost of waiving any excess or co-payment that would otherwise be payable by the policy holder under the policy.

6. Benefits authorised to be provided under a policy

(1) In this rule, specified benefit means a benefit specified in subrule (3).

(2) If a person was entitled to a specified benefit under an applicable benefits arrangement or a table of ancillary health benefits in force at the commencement of the Act, the provision of the same specified benefit under the person's policy is authorised for the purposes of paragraph 69-1 (1) (b) of the Act as long as the person's policy continues to cover the same specified treatments and provide the same benefits,

Note: Section 10 of the Private Health Insurance (Transitional Provisions and Consequential Amendments) Act 2007 deals with the status of existing applicable benefits arrangements and tables of ancillary benefits at the commencement of the Act.

(3) The specified benefits for this rule are:

(a) benefits paid in connection with the birth of a baby;

(b) funeral benefits;

(4) In this rule, ancillary health benefit means ancillary health benefits within the meaning of section 67 the National Health Act 1953 as in force immediately before the commencement of the Act.

7. Complying products―coverage requirements

(1) For subsection 69-1 (2) of the Act, a policy of a kind specified in the following table must also cover any treatment as specified in the table.

Coverage requirements
Item	Kind of policy	Treatments the policy must cover
1	A policy that includes cover for hospital-substitute treatment.	Hospital treatment for the same types of treatment covered by the policy for hospital-substitute treatment.
2	A policy under which a person is covered, wholly or partly, for hospital treatment where: (a) the treatment includes the provision of a prosthesis listed in the Private Health Insurance (Prostheses) Rules 2007 made under the Act; and (b) either: (i) a medicare benefit is payable in respect of the professional service associated with the provision of the prosthesis; or (ii) the provision of the prosthesis is associated with podiatric treatment by an accredited podiatrist.	The provision of the prosthesis.
3	A policy under which a person is covered, wholly or partly, for hospital-substitute treatment where: (a) the treatment includes the provision of a prosthesis listed in the Private Health Insurance (Prostheses) Rules 2007 made under the Act; and (b) a medicare benefit is payable in respect of the professional service associated with the provision of the prosthesis.	The provision of the prosthesis.

Note: The Private Health Insurance (Prostheses) Rules 2007 set out the benefit requirements for prostheses listed in those Rules.

(2) For the avoidance of doubt, a policy of a kind mentioned in the table may also be a policy that covers other types of treatment, unless excluded by rules made for the purpose of subsection 69-1 (3).

8. Waiting periods―former gold card holders

(1) The waiting period requirements in subsection 75-1 (1) of the Act are modified in relation to insured persons referred to in subrule (2) by specifying the conditions set out in that subrule.

(2) A policy that covers a person who:

(a) held a gold card, or was entitled to treatment under a gold card, before applying for the insurance; and

(b) applies for the insurance no longer than 2 months after the person ceased to hold, or be entitled under, the gold card,

must not apply to the person any waiting period or benefit limitation period for any hospital treatment or general treatment covered by the policy.

(3) In this rule:

gold card has the same meaning as in section 34-15 of the Act.

benefit limitation period, in respect of the person's insurance policy, means a period:

(a) starting at the time the person becomes insured under the policy referred to in this rule; and

(b) ending at the time specified in the policy,

during which the amount of benefit in relation to any period is less than the amount for which the person would be eligible during any other period.

9. Transfer certificates

For section 99-1 of the Act, the following periods are set out:

(a) for subsection 99-1 (1), certificate for the insured person―14 days;

(b) for subsection 99-1 (2), certificate for the new insurer―14 days;

10. Performance indicators

For subsection 188-1 (1) of the Act, the following performance indicators are set out:

(a) the number and kind of complaints made to the Private Health Insurance Ombudsman about private health insurers;

(b) changes in the number of insured persons in particular age groups;

(c) changes in the number of episodes of hospital treatment and hospital-substitute treatment, and the average number of episodes of each, for particular age groups;

(d) changes in the nature of the episodes of hospital treatment and hospital-substitute treatment, for which benefits are paid in particular age groups;

(e) changes in the average amount of benefits paid for an insured person, or an episode of hospital treatment or hospital substitute treatment, in particular age groups.

Part 3 Standard information statements

11. Definitions

In this Part:

complying product means a complying health insurance product.

permitted content means the words in italics in the column headed 'Permitted content' in the tables in Schedule 4, and the words set out in the forms in Schedules 1, 2 and 3.

product subgroup has the same meaning as in subsection 63-5 (2A) of the Act.

12. Information and form

(1) For subsection 93-5 (1) of the Act, this Part and Schedules 1, 2, 3 and 4 set out the form of, and the permitted content to be contained in, a statement about a product subgroup of a complying product.

(2) The form of the statements in Schedules 1, 2 and 3, and the permitted content for those forms, must not be added to, deleted, rearranged or modified in any way except:

(a) as specified in the relevant Schedules; and

(b) to omit, when inapplicable, the grey text, or to omit text for which the grey text is the appropriate alternative.

(3) A statement must not exceed one A4 page, except as permitted by rule 15.

13. Policies covering hospital treatment only

For a product subgroup of a complying product made up of policies which cover hospital treatment only:

(a) the statement must be in the form of the statement set out in Schedule 1; and

(b) the fields of that form must contain the permitted content specified in Parts 1 and 2 of Schedule 4 as is relevant to the particular product.

14. Policies covering general treatment only

For a product subgroup of a complying product made up of policies which cover general treatment only:

(a) the statement must be in the form of the statement set out in Schedule 2; and

(b) the fields of that form must contain the permitted content specified in Parts 1 and 3 of Schedule 4 as is relevant to the particular product.

15. Policies covering hospital and general treatment

For a product subgroup of a complying product made up of policies which cover both hospital treatment and general treatment:

(a) the statement must be in the form of the statement set out in Schedule 3;

(b) the fields of that form must contain the permitted content specified in Parts 1, 2 and 3 of Schedule 4 as is relevant to the particular product; and

Schedule 1―Standard information statements: hospital treatment

Form of statement

Note: The next page of these rules is page 11. It appears without page number, header or footer. This is to allow the form to be shown in its actual size as an A4 page.

Private Health Insurance Standard Information Statement – General Treatment Policy

This Statement provides basic information for the purposes of comparison only. For full explanation of this general treatment policy please contact the health insurer on <phone number> or visit <website URL>.

Health insurer:	<Health Insurer name> (This insurer has membership restrictions)	Who is covered:
Product name:	<Product name>	Monthly premium:	$<xx.yy> (indicative only)
Available for:	Residents of <State/Territory> Employees OR Members of <Company/Organisation name> Closed to new members	(can only be purchased with certain/a hospital policies/policy)
Available for:		Available from:	<dd mm yyyy>

The price shown is monthly premium with the 30% Rebate deducted. It does not include any Lifetime Health Cover loading or factor in any discounts that may be available or higher level of Rebate that may apply.

Preferred service provider arrangements: By using this health insurer’s “preferred providers” you will have lower out-of-pocket costs on <list of services>and have access to more “no gap” services. A list of preferred providers is available from the health insurer. OR Insurer’s own wording

Services	Cover	Waiting period (Max months)	Benefit limits (per 12 months)	Examples of maximum benefits
Dental				Periodic oral examination – $<xx.yy> OR <xx>% of charge Scale & clean – $ OR % as above Fluoride treatment – $ OR %
General dental
Major dental				Tooth extraction – $ OR % Full crown veneered – $ OR % Provisional bridge – $ OR %
Endodontic				Root canal therapy (one canal including preparation & filling) – $ OR % Removal of old root canal filling – $ OR % Emergency root canal – $ OR %
Orthodontic				Braces for upper & lower teeth, including removal plus fitting of retainer – $ OR %
Optical (eg prescribed spectacles/ contact lenses)				Single vision lenses & frames – $ OR % Multi-focal lenses & frames – $ OR %
Physiotherapy				Initial visit – $ OR % Subsequent visit – $ OR %
Chiropractic				Initial visit – $ OR % Subsequent visit – $ OR %
Podiatry				Initial visit – $ OR % Subsequent visit – $ OR %
Psychology				Initial visit – $ OR % Subsequent visit – $ OR %
Non PBS pharmaceuticals				Per prescription - $ OR %
Acupuncture				Initial visit – $ OR % Subsequent visit – $ OR %
Naturopathy				Initial visit – $ OR % Subsequent visit – $ OR %
Remedial massage				Initial visit – $ OR % Subsequent visit – $ OR %
Hearing aids				Per hearing aid – $ OR %
Blood glucose monitors				Per monitor – $ OR %
Ambulance				<Insert appropriate phrase>

Health care programs and other features:

Private Health Insurance Standard Information Statement – Combined Policy

This Statement provides basic information for the purposes of comparison only. For full explanation of this combined hospital and general treatment policy please contact the health insurer on <phone number> or visit <website URL>.

Health insurer:	<Health Insurer name> (This insurer has membership restrictions)	Who is covered:
Product name:	<Product name>	Monthly premium:	$< xx.yy> (indicative only)
Available for:	Residents of <State/Territory> Employees OR Members of <Company/Organisation name> Closed to new members	Available from:	<dd mm yyyy>
Available for:

Hospital Component The following applies to the hospital component for the <Product name> policy from <Health Insurer name>.
What’s covered if i have to go to hospital?	 <Insert appropriate text>
What medical services are not covered at all? (Exclusions)	 <Insert list of exclusions> OR No exclusions
What medical services are only covered to a limited extent? (Restrictions, Benefit Limitation Periods)	You are not fully covered for: OR No restrictions <Insert list of restrictions>
	You are not fully covered for the time period listed after the services for: OR No benefit limitation periods <Insert list of BLP items + limitation periods>
How long will i have to wait before i can claim? (Waiting Periods)	<Insert list of waiting periods>
Will i have to pay anything if i go to hospital? (Excesses, Co-payments, Medical/Hospital gaps)	Excess: <insert appropriate phrase>
	Extra costs per day (co-payments): <Insert appropriate phrase(s)>
	Doctors’ and hospital bills: <X> out of 10 medical services paid for by this health insurer in <State/Territory> have no out-of-pocket expenses. plus (optionally) This insurer also has arrangements that may mean lower out-of-pocket expenses on doctors’ bills. OR Gap cover benefits are not available under this policy. You may have to pay additional costs depending on the doctors chosen, the treatment you are having and the hospital you go to. Before you go to hospital, you should ask your doctor, hospital and health insurer about any out-of-pocket costs that may apply to you.
What other features does this hospital policy have?

General Treatment Component

The following applies to the general treatment component for the <Product name> policy from <Health Insurer name>.

Preferred service provider arrangements: By using this health insurer’s “preferred providers” you will have lower out of pocket costs on <list of services> and have access to more “no gap” services. A list of preferred providers is available from the health insurer. OR Insurer’s own wording

Services	Cover	Waiting period (Max months)	Benefit limits (per 12 months)	Examples of maximum benefits
Dental				Periodic oral examination – $<xx.yy> OR xx% of charge Scale & clean – $ OR % as above Fluoride treatment – $ OR %
General dental
Major dental				Tooth extraction – $ OR % Full crown veneered – $ OR % Provisional bridge – $ OR %
Endodontic				Root canal therapy (one canal including preparation & filling) – $ OR % Removal of old root canal filling – $ OR % Emergency root canal – $ OR %
Orthodontic				Braces for upper & lower teeth, including removal plus fitting of retainer – $ OR %
Optical (eg prescribed spectacles/ contact lenses)				Single vision lenses & frames – $ OR % Multi-focal lenses & frames – $ OR %
Physiotherapy				Initial visit – $ OR % Subsequent visit – $ OR %
Chiropractic				Initial visit – $ OR % Subsequent visit – $ OR %
Podiatry				Initial visit – $ OR % Subsequent visit – $ OR %
Psychology				Initial visit – $ OR % Subsequent visit – $ OR %
Non PBS pharmaceuticals				Per prescription – $ OR %
Acupuncture				Initial visit – $ OR % Subsequent visit – $ OR %
Naturopathy				Initial visit – $ OR % Subsequent visit – $ OR %
Remedial massage				Initial visit – $ OR % Subsequent visit – $ OR %
Hearing aids				Per hearing aid – $ OR %
Blood glucose monitors				Per monitor – $ OR %
Ambulance				<Insert appropriate phrase>

Health care programs and other features:

Schedule 4―Standard information statements: permitted content

Part 1―all statements

Field	Description	Permitted content
Date of Issue:	Date on which the content of the SIS is updated.	dd [month in words] yyyy
Health Insurer:	Trading Name or Brand Name of the health insurer in the State the product is being sold.	[Health insurer trading name]
Restricted Membership insurers:	Disclaimer to be printed directly below the health insurer name if the product is offered by a restricted membership insurer.	(This insurer has membership restrictions)
Available for:	Name of the State/Territory in which the product subgroup is available for sale. All States can only be used where every feature of the product subgroups are identical, including the premium.	One of: NSW & ACT; OR Northern Territory; OR Queensland; OR South Australia; OR Tasmania; OR Victoria; OR Western Australia OR All States
Corporate products:	One of the following statements to be printed directly below the State name if the product is a corporate product. One of “employees” or “members” may be deleted or both can be used.	Employees/Members of [Company/Organisation name] OR Employees/Members of organisations with arrangements with this health insurer
Closed Products:	Statement to be printed directly below the State name (or below the corporate product statement if applicable) if the product is not currently available for purchase.	Closed to new members
Product Name:	Marketing name of the product.	[product name]
Who is covered:	Who is covered under this policy.	One of the following: One adult; OR Two adults; OR Dependents only; OR One adult & dependent(s); OR Two adults & dependent(s); OR At least 3 adults & any dependents
Monthly Premium:	Monthly premium, less the 30% Rebate. Other discounts are not to be included here.	$[xx.yy amount of premium]
Available from:	Date from which the product becomes available for purchase. Field only to appear/be completed if the statement is provided before the product is available. The field is to be placed beneath the monthly premium field.	dd [month in words] yyyy

Part 2―hospital treatment

Field	Description	Permitted content
What’s covered if I have to go to hospital?	Outline of treatment, accommodation and services covered. Order of content cannot be changed. Comprehensive cover can only be used to describe ambulance cover where the product covers at least 100% medically necessary ambulance transport.	One of the following:  Hospital treatment, including accommodation as a private patient in a private or public hospital OR  Hospital treatment, including accommodation as a private patient in a public hospital only OR  Hospital treatment, including accommodation as a private patient in a shared room in a private or public hospital OR  Hospital treatment, including accommodation as a private patient in a shared room in a public hospital only OR  Hospital treatment, including accommodation as a private patient in a public hospital and shared room accommodation only in a private hospital AND (the following can be added directly in front of the hospital statement if applicable) [number]% of charge for hospital… (where the product covers a set percentage of hospital bills. Maximum allowed percentage is 90%) AND limited to [number] days per year (added to any of the above options if required);  Doctors’ bills in hospital (see below) AND one of (if applicable):  Comprehensive cover for ambulance (see insurer for details) OR Partial cover for ambulance (see insurer for details) OR (Ambulance covered by State government) AND (the following can be added directly after the ambulance statement if applicable) – [number] day waiting period OR – [number] month waiting period
What medical services are not covered at all?	A list of excluded services. Order of content cannot be changed. Only one of the two joint replacement items can be used. If additional services are excluded, use other services.	No exclusions OR Any of the following:  Cardiac and cardiac related services  Cataract and eye lens procedures  Pregnancy and birth related services  Assisted reproductive services  Joint replacements i.e. shoulder, knee, hip and elbow including revisions  Hip and knee replacements  Dialysis for chronic renal failure  Surgery by podiatrists  Sterilisation  Non-cosmetic plastic surgery  Hospital treatment for which Medicare pays no benefit eg most cosmetic surgery  Other services (see insurer for details)
What medical services are only covered to a limited extent?	A list of restrictions and benefit limitation periods. Restrictions are to be listed before benefit limitation periods. Order of content cannot be changed. For benefit limitation periods, after each service listed insert the number of months. Only one of the two joint replacement items can be used. Only one of the two surgery by podiatrists items can be used. Surgery by podiatrists – partly covered (see fund for details) is to be used where benefits are payable to a limited extent on the hospital accommodation but not on the podiatrist’s fee. Surgery by podiatrists is to be used where benefits are payable to a limited extent on both the hospital accommodation and the podiatrist’s fee. If additional services are restricted or have benefit limitation periods, use other services.	No restrictions or benefit limitation periods. OR	No restrictions/benefit limitation periods
		No restrictions OR	If the policy has no restrictions but has benefit limitation periods
		No benefit limitation periods OR	If the policy has no benefit limitation periods but has restrictions
		You are not fully covered for: AND/OR	Restrictions
		You are not fully covered for the time period listed after the services for:	benefit limitation periods
		List any of the following for restrictions: Cardiac and cardiac related services Cataract and eye lens procedures Pregnancy and birth related services Assisted reproductive services Joint replacements i.e. shoulder, knee, hip and elbow including revisions Hip and knee replacements Dialysis for chronic renal failure Surgery by podiatrists Surgery by podiatrists – partly covered (see insurer for details) Sterilisation Non-cosmetic plastic surgery Rehabilitation Psychiatric services Palliative care Hospital treatment for which Medicare pays no benefit eg most cosmetic surgery Other services (see insurer for details)
		List any of the following for benefit limitation periods: Cardiac and cardiac related services – [number] months Cataract and eye lens procedures – [number] months Pregnancy and birth related services – [number] months Assisted reproductive services – [number] months Joint replacements i.e. shoulder, knee, hip and elbow including revisions – [number] months Hip and knee replacements – [number] months Dialysis for chronic renal failure – [number] months Surgery by podiatrists – [number] months Surgery by podiatrists – partly covered (see insurer for details) – [number] months Sterilisation– [number] months Non-cosmetic plastic surgery – [number] months Rehabilitation – [number] months Psychiatric services – [number] months Palliative care – [number] months Hospital treatment for which Medicare pays no benefit eg most cosmetic surgery – [number] months Other services (see insurer for details) – [number] months
How long will I have to wait before I can claim?	Waiting periods that apply before a member can claim. Must be provided in the order listed. The waiting period for obstetrics must be deleted if the product does not cover obstetrics.	[number (maximum 2)] months for palliative care, rehabilitation and psychiatric treatments [number (maximum 12)] months for treatments relating to other pre-existing ailments [number (maximum 12)] months for obstetric treatments [number (maximum 2)] months for all other treatments
Will I have to pay anything if I go to hospital?	This box covers excesses, co-payments and medical/hospital gaps. Each of these appear in separate sub-boxes
Excess:	Choose appropriate statement and insert dollar figures. The dollar amount for excess per admission is the excess for an overnight admission (if different from the excess for day surgery).	If no excess: No excess If there is an excess: You will have to pay an excess of $[number] per admission. OR You will have to pay an excess of $[number] per admission. This is limited to a maximum of $[number] per year. OR You will have to pay an excess on admission. This is limited to a maximum of $[number] per year. OR You will have to pay an excess of $[number] per admission. This is limited to a maximum of $[number] per person per year. OR You will have to pay an excess on admission. This is limited to a maximum of $[number] per person per year. OR You will have to pay an excess of $[number] per admission. This is limited to a maximum of $[number] per person and $[number] per policy per year. You will have to pay an excess on admission. This is limited to a maximum of $[number] per person and $[number] per policy per year. AND (if required) Excess payments do not apply to hospital admissions for accidents, child dependents or day surgery (delete any that do not apply but do not change the order)
Extra Cost per day (co-payments):	Insert dollar amounts for the appropriate co-payment amount.	If no co-payment No co-payments If there is a co-payment: Every time you go to hospital you will have to pay: $[number] per day for overnight admissions OR $[number] per day for a shared room AND $[number] per day for a private room AND $[number] for day surgery (no overnight stay) OR No co-payment for day surgery (no overnight stay) AND (The following can be added directly after the shared and private room co-payment descriptions if applicable) – up to $[number] per hospital stay AND (If applicable) The maximum co-payment is $[number] per year.
Doctors’ and Hospital Bills:	This provides information on the proportion of no gap medical services for the insurer. The percentage of medical services with no gap is the figure for the state in which the product is available. The information related to the percentage of medical services with no gap is the information submitted to the Private Health Insurance Administration Council (PHIAC) for the year ending 30 June for “Total Services with No Gap” divided by “Total All Services”. The information required is that released by PHIAC for the most recent year ending 30 June (i.e. when the June quarter figures are released by PHIAC).If the product is an “All States” product, the national average of medical services with no gap is to be used. Health insurers who participate in the Australian Health Services Alliance’s gap cover arrangements may use the percentage of services with no gap (by state) for the Alliance as a whole.	As per the form. The percentage of medical services with no gap is to be expressed as per the example below: greater than or equal to 69% and less than or equal to 71% – 7 out of 10 greater than 71% but less than 75% – More than 7 out of 10 greater than or equal to 75% but less than 79% – Almost 8 out of 10 [State] is to be the same as “available to” field
	If insurer has known gap arrangements, then insert the following after the first sentence:	This insurer also has arrangements that may mean lower out-of-pocket expenses on doctors’ bills.
	If gap cover benefits are not available with this policy, then substitute first two sentences with:	Gap cover benefits are not available under this policy.
What other features does this policy have?	The total text in this box must not exceed 4 lines. If the hospital policy pays full benefits for 10 or fewer specific services, those services MUST be listed in this box. This box may also be used to describe (for example): disease management programs and other programs that support healthy lifestyles discounts for direct debit, paying in advance etc loyalty bonus/incentive schemes waiver(s) of co-payments any other significant product features	Free text up to 4 lines INCLUDING (if applicable) This policy only provides full benefits for [list services].

Part 3―general treatment

Field	Description	Permitted content
[If available with hospital policy only]:	The statement is to be placed below the premium on the general treatment SIS if the policy cannot be purchased on its own. Not required for a combined policy.	(can only be purchased with a hospital policy) (where the general treatment policy can be purchased with any hospital policy offered by the insurer) OR (can only be purchased with certain hospital policies) (where there is a set range of hospital policies the general policy can be combined with)
Preferred Service Provider Arrange-ments: (box)	Describes special arrangements with particular providers. Text in this box must not exceed 3 lines, including the line with the heading.	Free text up to 3 lines (including the line with the heading) OR By using this health insurer’s “preferred providers” you will have lower out of pocket costs on [insert services or use many allied health] services and have access to more “no gap” services. A list of “preferred providers” is available from the health insurer.
Preferred Service Provider Arrange-ments: (box)	Insurers that do not have preferred provider arrangements must use this phrase.	This health insurer does not operate a preferred provider scheme.
‘Services’ column:	A list of a number of services covered by general treatment.	As provided in form. Additions, deletions, modifications or rearrangements not permitted
‘Covered’ column:	Indicates if the service is covered or not. A service is considered to be covered if a benefit is paid for at least one of the examples in the “examples of maximum benefits” columns. Ambulance is considered to be covered if the description in the “examples of maximum benefits” column indicates it has comprehensive cover or partial cover.	 (service is covered)  (service is not covered) n/a (for ambulance where it is covered by the state government)
‘Waiting Period (max Months)’ column:	The maximum period of time before a member can claim benefits. Waiting periods for ambulance can be expressed in days or months.	Choose one of…:		When…
		-		the service is not covered
		[number]		waiting period in months
		None		no waiting period
		[x days]		short term waiting period for ambulance cover
‘Benefit Limits (per 12 months)’ column:	Limits on benefits. If there is a limit on general dental, but not on preventative dental, the “(no limit on preventative dental)” words should be used. If services with combined limits are in adjacent rows in the table, lines between the boxes can be deleted and the limit and list of combined services only written once. If a sub limit applies on any of these services, use “Sub-limits apply”. Combined limits for services in non-adjacent boxes must be written in this field in the first occurrence; thereafter “(Combined limit – see [service])”, inserting the name of the service where the list first occurs. If benefit limits increase over time for any services, only the lowest payable benefit is to be used.	Any combination of: $[number] per person $[number] per service $[number] per policy If more than one of the above phrases is used, they are to be linked by the words “up to” eg $X per person up to $Y per service up to $Z per policy. The following may also be used: $[number] lifetime limit AND/OR ([number] appliance(s)/service(s) [delete one] every [number] years (if there is a limit on claims every X years) AND/OR (combined limit for [list services]) OR (combined limit – see [service]) AND/OR Sub-limits apply AND/OR (no limit on preventative dental) OR No annual limit OR - (service is not covered) For combined limits, choose from services: general dental major dental endodontic orthodontic optical physiotherapy chiropractic podiatry psychology non PBS pharmaceuticals acupuncture naturopathy remedial massage hearing aids blood glucose monitors ambulance other services – see insurer for details.
‘Examples of Maximum Benefits’ column:	Examples of the maximum benefit paid for the listed treatments when an insured person visits a practitioner who is not a ‘preferred service provider’. Only the examples listed may be used. A percentage figure can only be used where the insurer does not have a maximum limit on the particular item, other than an annual limit. If an insurer pays a benefit that is a percentage of the charge up to a specified dollar limit (i.e. a limit for that item, separately specified from the annual limit), then the specified dollar limit must be used. General dental, major dental and endodontic examples must be listed even if the service is not covered. Other examples should be deleted if not covered. The maximum benefit paid on the following dental item numbers are to be used for the listed examples: Periodic oral examination – 012 Scale & clean – 114 Fluoride treatment – 121 Tooth extraction – 322 Full crown veneered – 615 Provisional bridge – 632 Root canal therapy (one canal including preparation & filling) – 417 Removal of old root canal filling – 421 Emergency root canal – 438 Braces for upper & lower teeth, including removal plus fitting of retainer – 881 If tooth extraction is covered under general dental instead of major dental, this example can be moved to the general dental box. Orthodontics – if different benefits are offered for treatments provided for orthodontists and general dentists, the maximum benefit for an orthodontist should be used. Optical – if benefits for frames and lenses are paid separately, add together the maximum benefit for each component. Initial/subsequent visit examples are for individual sessions. If there is no maximum benefit for the examples listed, the annual benefit limit figure should be used. Comprehensive cover can only be used to describe ambulance cover where the product at least covers 100% medically necessary ambulance transport. Otherwise, ‘partly covered’ should be used.	$[xx.yy number]	amount of maximum benefit
		[number]% of charge	where there is no maximum benefit limit on the particular item, other than an annual limit.
		n/a	For general dental, major dental and endodontic if not covered
		-	Other services if not covered – delete example(s)
		Ambulance – one of: Comprehensive cover (see insurer for details) OR Partly covered (see insurer for details) OR See hospital policy information (if part of a combined product in states those where ambulance is covered by the State government) OR Covered by State government OR - (not covered)
Health Care Programs and Other Features: (box)	OPTIONAL – this box may be used to describe (for example): services covered that are not listed in the first column of the main table discounts for direct debit, paying in advance etc preventative health/health management programs loyalty bonus/incentive schemes other significant product features	Free text up to 4 lines, including the line with the heading.

Note

1. All legislative instruments and compilations are registered on the Federal Register of Legislative Instruments kept under the Legislative Instruments Act 2003. See www.frli.gov.au

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